CALL CENTER SOLUTION
Alcatel-Lucent Call Center Office is designed for small enterprises, running on OmniPCXâ„¢ Office Rich Communication Edition for robust and reliable performance.
Call Center Office is a phone response solution that improves call handling, offers a company greeting, reporting, statistics and more services. Call Center Office greets callers with a professional welcome and then routes calls to the agent with the most relevant skills in order to increase customer satisfaction and improve efficiency.
This simple, all-in-one solution can enhance customer relationship management and can be scaled up or down to match a small to medium companyâ€™s needs. Improving phone response times becomes easy as inbound call flows can be monitored and anticipated using Automatic Call Distribution (ACD).
- A single switchboard number and answerphone feature thanks to integration withAlcatel-Lucent OmniPCXâ„¢ Office RCE
- Better processing of incoming calls, so more calls can be handled with Automatic Call Distribution (ACD)
- Agents are more efficient using the easy-to-understand intuitive graphical user interfaces which make installation, configuration and everyday operation simpler
- Ultimate control: real-time monitoring and supervisor overview into service levels and traffic, with the ability to plan and monitor incoming call flow
- Automatic call routing allows caller identification, direct dialing identification, automated attendant
- Automatic Call Distribution allows calls to be automatically routed based on rotating priority, fixed priority, or longest idle time
- Waiting queue management with up to eight groups and 32 active agents, with six customized messages per group and the ability to handle priority VIP calls using Visual Queue Control
- Automatic agent connection upon time-out
- Agent Assistant: user-friendly facilities to increase agentsâ€™ quality of welcome and performance
- Supervisor console with real-time traffic statistics and group/agent performance analysis; up to eight supervisors and three presentation modes
- Statistics Manager program handles post-processing of traffic, call information and Quality of Service
Contact Info :
House No: 1043 (Fir st floor), Avenue-9, DOHS, Mirpur, Dhaka-1216.
+880-2-58070900, 01885550466 +8801911247686
Our Solution :
- Banking Solution
- Call Center Solution
- Cloud Solution
- Hospitality Solution
- Security Solution
- Telephony Solutio