Alcatel-Lucent Call Center Office is designed for small enterprises, running on OmniPCXâ„¢ Office Rich Communication Edition for robust and reliable performance.

Call Center Office is a phone response solution that improves call handling, offers a company greeting, reporting, statistics and more services. Call Center Office greets callers with a professional welcome and then routes calls to the agent with the most relevant skills in order to increase customer satisfaction and improve efficiency.

This simple, all-in-one solution can enhance customer relationship management and can be scaled up or down to match a small to medium company’s needs. Improving phone response times becomes easy as inbound call flows can be monitored and anticipated using Automatic Call Distribution (ACD).


Tout d’abord, imaginez-vous à ce moment-là lorsque vous étiez particulièrement bon et capturé l’esprit du plaisir et de conduire, peu importe où et quand cela se produira – cela peut être comme une descente sur des arbres roulants américains et un saut de parachute ou viagra Promenade nocturne sur le remblai pieds nus ou nager dans le trou, rappelez-vous de tous les sens et entrez dans cette condition, commencez à agir. Si vous souhaitez émettre des fluides érotiques, rappelez-vous les moments les plus sensés.

  • A single switchboard number and answerphone feature thanks to integration withAlcatel-Lucent OmniPCXâ„¢ Office RCE
  • Better processing of incoming calls, so more calls can be handled with Automatic Call Distribution (ACD)
  • Agents are more efficient using the easy-to-understand intuitive graphical user interfaces which make installation, configuration and everyday operation simpler
  • Ultimate control: real-time monitoring and supervisor overview into service levels and traffic, with the ability to plan and monitor incoming call flow


  • Automatic call routing allows caller identification, direct dialing identification, automated attendant
  • Automatic Call Distribution allows calls to be automatically routed based on rotating priority, fixed priority, or longest idle time
  • Waiting queue management with up to eight groups and 32 active agents, with six customized messages per group and the ability to handle priority VIP calls using Visual Queue Control
  • Automatic agent connection upon time-out
  • Agent Assistant: user-friendly facilities to increase agents’ quality of welcome and performance
  • Supervisor console with real-time traffic statistics and group/agent performance analysis; up to eight supervisors and three presentation modes
  • Statistics Manager program handles post-processing of traffic, call information and Quality of Service


Contact Info :


House No: 1043 (Fir st floor), Avenue-9, DOHS, Mirpur,  Dhaka-1216.

Contact Number

 +880-2-58070900, 01885550466  +8801911247686

Email Address

Our Solution :

  •      Banking Solution
  •      Call Center Solution
  •      Cloud Solution
  •      Hospitality Solution
  •      Security Solution
  •      Telephony Solutio

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